Terms of Service

These Terms of Service ("Terms") are an agreement between Arrax Marketing ("Arrax Marketing", "we", "us", "our") and the business that signs up for Arraxis ("you", "your"). They cover the Arraxis app at app.arraxis.site, our website at arraxis.site, and the related services we provide (together, the "Service").

By creating an account, starting a trial or using the Service, you agree to these Terms. If you accept them for a business, you confirm that you have the authority to bind that business.

#1. Who we are

Arraxis is a CRM, automation and AI platform for businesses. Arrax Marketing builds, operates and sells Arraxis. Arrax Marketing is the seller and your contracting party. It is also the data controller for account data, as explained in our Privacy Policy.

#2. Accounts and eligibility

• The Service is for businesses and professional use. It is not for personal or household use.
• Every person who uses the Service must be 18 or older.
• You must give us accurate information and keep it up to date.
• The person who creates a workspace becomes its Owner. The Owner can invite team members and give them roles: Owner, Admin, Manager, Call Agent, Reception or Viewer.
• You are responsible for everything that happens in your workspace, and for making sure your team members follow these Terms.
• Each person needs their own login. Do not share logins. Keep passwords safe and tell us at once if you think someone has accessed your account without permission.

#3. Free trial

• New workspaces get a 14-day free trial. No card is needed.
• During the trial you get the full features of the plan you chose.
• There is no free plan.
• If the trial ends and you have not chosen a paid plan, your workspace becomes read-only and automations pause. We keep your data for 60 days. After that we may delete it. We send reminder emails before we do.

#4. Plans and prices

Prices are in US dollars and do not include tax.

• Extra users cost $9 a month on Starter, $12 a month on Growth and $15 a month on Suite.
• If you pay yearly, you get 2 months free. You pay for 10 months and get 12.
• The plan details shown on our website and in the app when you buy are the ones that apply to you.
• We may change our prices. We will tell you by email at least 30 days before a new price applies to your next renewal. If you do not agree, you can cancel before the new price applies.

#5. Billing and automatic renewal

• Your subscription renews automatically at the end of each month or year, depending on the billing period you chose, until you cancel.
• We charge the payment method on file at the start of each billing period.
• Payments are handled by our billing provider.
• Upgrades apply immediately.
• Downgrades apply from your next billing period.
• If a payment fails, we will tell you and try again. If it still fails, we may make your workspace read-only until the payment is made.

#6. Taxes

Our prices do not include taxes. Depending on your country, VAT, GST, sales tax or similar taxes may be added at checkout. You are responsible for these taxes, apart from taxes on our own income.

#7. Cancellation

• You can cancel at any time from Billing in the app, or by emailing support@arraxis.site.
• Cancellation takes effect at the end of the period you have already paid for. You keep full access until then.
• After that, your workspace becomes read-only and automations pause, the same as when a trial ends. We keep your data for 60 days and then may delete it.
• We do not give refunds for the unused part of a billing period, except as set out in our Refund Policy or where the law requires.

#8. Refunds

We offer a 14-day money-back guarantee on the first payment of a new subscription. Renewals and later payments are not refundable, except where the law requires. Our Refund Policy explains the details and forms part of these Terms.

#9. Third-party costs

Some features use services that bill you directly. We never collect these charges, so we never refund them.

• WhatsApp messages are billed by Meta directly to your business.
• SMS is sent through your own Twilio account and billed by Twilio.
• Phone minutes for the AI phone receptionist are billed by your own Vapi account, or come from minute packs you buy from us.

We add no markup to these pass-through costs. Minute packs bought from us are covered by our Refund Policy.

#10. Your data and how we use it

• You own your data. This includes the leads, contacts, messages, notes and other content you or your team put into Arraxis ("Customer Data").
• Our role. For Customer Data, your business is the controller and Arrax Marketing is your processor. We process Customer Data only to provide, secure and support the Service, on your instructions and as described in our Privacy Policy. For account data, such as the names and email addresses of your team, Arrax Marketing is the controller.
• Your responsibilities. You are responsible for having a lawful basis to collect Customer Data and to contact the people in it, including any consent the law requires.
• Data processing agreement. Where the law requires a written data processing agreement, the processing terms in these Terms and our Privacy Policy apply, and we will provide a separate data processing agreement on request.
• Sub-processors. We use a limited number of providers to run the Service. They are listed on our Sub-processors page.
• What we never do. We never sell personal data. We never share one workspace's data with another workspace. We never use your lead data for our own marketing.
• No medical records. Arraxis is a sales and booking CRM, not a medical records system. We do not sign HIPAA business associate agreements. You must not store clinical or medical records in Arraxis.

#11. Acceptable use

You must follow our Acceptable Use Policy. In short: only message people who gave you permission, follow the rules of WhatsApp, email and SMS, do not send illegal or harmful content, and do not misuse the Service or try to break its security.

#12. Third-party platforms

Arraxis connects to services run by other companies, such as Meta (Facebook, Instagram and WhatsApp), Google, Twilio and Vapi.

• When you connect one of these services, its own terms and policies also apply to you.
• These companies decide whether their services are available and how they work. They can change or stop their products, prices or APIs at any time. This is outside our control.
• Some features need approval from the platform first. For example, Meta may need to verify your business or approve your WhatsApp message templates.
• We are not responsible for the acts, outages, fees or decisions of these companies, including if they limit or suspend your account, phone number or ad account.

#13. AI features

• AI features are optional. They are off until someone in your workspace switches them on.
• AI output can be wrong, incomplete or out of date. Your team must check it before relying on it.
• AI reply drafts are only sent when a person on your team sends them.
• The AI receptionist always tells people it is an AI. You must not present it as a human.
• You must not use AI features to give medical, legal or financial advice.
• You are responsible for how your business uses AI output.

Our Privacy Policy explains what data the AI features use.

#14. Availability and changes to the Service

We work hard to keep the Service running, but we do not promise that it will always be available or free of errors. It may sometimes be unavailable because of maintenance, updates, problems with our providers, or events outside our control.

We improve Arraxis all the time. We may add, change or remove features. If a change materially reduces a paid feature you rely on, we will tell you in advance, and you may cancel.

#15. Suspension and termination

We may suspend or end your access to all or part of the Service if:

• you break these Terms or our Acceptable Use Policy;
• you do not pay amounts that are due;
• your use creates a legal or security risk, or harms other people, other customers or the Service;
• a third-party platform requires it; or
• the law requires it.

Where it is reasonable, we will give you notice first and a chance to fix the problem. We may act without notice where there is an urgent risk or the law requires it.

You can end these Terms at any time by cancelling your subscription.

#16. Data export and deletion after termination

• You can ask us for an export of your data at any time while we still hold it.
• After your subscription or trial ends, your workspace stays read-only for 60 days. During that time you can still sign in, view your data and ask for an export.
• After those 60 days, we may permanently delete your workspace and its data.
• You can ask us to delete your data sooner. See our Data Deletion page.
• Copies in backups are removed on our normal backup cycle.

#17. Intellectual property

Arrax Marketing owns the Service, including the software, design, the Arraxis name and logo, and all related rights. While your subscription is active, we give you a limited, non-exclusive, non-transferable right to use the Service for your business under these Terms.

You keep all rights in your Customer Data and content. You give us permission to host, copy, process and transmit it only as needed to provide and support the Service.

#18. Feedback

If you send us ideas or suggestions, we may use them freely to improve our products. We do not owe you anything for them.

#19. Disclaimer of warranties

To the extent the law allows, the Service is provided "as is" and "as available". We make no promises beyond those in these Terms. In particular, we do not promise that the Service will meet every need you have, will be uninterrupted or error-free, or that AI output will be accurate.

Nothing in these Terms removes rights that the law says cannot be removed.

#20. Limitation of liability

To the extent the law allows:

• We are not liable for indirect or consequential losses, or for loss of profits, revenue, business, goodwill or data.
• Our total liability to you for all claims arising out of or relating to the Service or these Terms is limited to the fees you paid us in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

#21. Indemnity

You will defend and compensate Arrax Marketing against claims, losses and costs brought by third parties that arise from:

• your Customer Data;
• the messages, campaigns and calls you send through the Service;
• your breach of these Terms or our Acceptable Use Policy; or
• your breach of the law, for example messaging people without the consent the law requires.

#22. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will tell you by email or in the app before it takes effect, at least 30 days ahead. If you keep using the Service after the change takes effect, the new Terms apply. If you do not agree, you can cancel before then.

#23. General

• Whole agreement. These Terms, together with the policies they link to, are the whole agreement between you and us about the Service.
• Severability. If a court finds part of these Terms unenforceable, the rest still applies.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Transfer. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, sale or reorganisation of our business, and we will tell you if we do.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control.
• Notices. We send notices to the email address of your workspace Owner or in the app. You can send notices to us at support@arraxis.site.

#24. Contact

Arrax Marketing

Email: support@arraxis.site

We handle support, billing, refund, privacy and deletion requests at this address.