This Refund Policy explains when you can get your money back for Arraxis. Arrax Marketing sells Arraxis and is your contracting party. It is also the data controller for account data, as explained in our Privacy Policy. This policy forms part of our Terms of Service.
1. In short
- Try Arraxis free for 14 days. No card is needed, so there is nothing to refund.
- If you then pay, you have 14 days from your first payment to ask for a full refund of it.
- Renewals and later payments are not refundable, except where the law requires.
- Charges from Meta, Twilio or Vapi are billed by them, not by us, so we cannot refund them.
2. Free trial
Every new workspace starts with a 14-day free trial with the full features of the plan you chose. We do not ask for a card, and we do not charge you during the trial.
3. 14-day money-back guarantee
The first payment of a new subscription is covered by our money-back guarantee.
- Ask within 14 days of that first payment.
- We refund that first payment in full.
- This applies to monthly and yearly plans.
4. What is not refundable
Except where the law requires, we do not give refunds for:
- renewal payments, monthly or yearly
- any payment after the first payment of a subscription
- add-ons, and minute packs that have been used
- the unused part of a billing period after you cancel
When you cancel, you keep access until the end of the period you have already paid for. See our Terms of Service for how cancellation works.
5. Third-party charges
Some Arraxis features use services that bill your business directly. Arraxis never collects these charges, so we never refund them.
- WhatsApp messages are billed by Meta directly to your business.
- SMS is billed by your own Twilio account.
- Phone minutes for the AI phone receptionist are billed by your own Vapi account, or come from minute packs you buy from us.
We add no markup to these pass-through costs. To ask about a charge from Meta, Twilio or Vapi, contact that company.
6. How to ask for a refund
- Email support@arraxis.site from the email address of the workspace Owner.
- Tell us the name of your workspace and the date of the payment.
- We check that the request meets this policy and reply to confirm.
We send refunds to the original payment method. Your bank or card provider may take a few days to show the refund.
Payments are handled by our billing provider.
7. What happens after a refund
- Your subscription ends.
- Your workspace becomes read-only and automations pause, the same as when a free trial ends.
- We keep your data for 60 days. You can ask us for an export during that time. After that we may delete it, and we send reminder emails first.
- You can subscribe again at any time.
8. Your legal rights
This policy does not affect your statutory rights. If you are in the EU or the UK, or anywhere else where the law gives you rights that this policy does not, those rights still apply.
9. Contact
Arrax Marketing
Email: support@arraxis.site