Questions, answered.

A CRM, automation and AI platform for businesses that run on leads. It collects leads from your ads and website, follows them up on WhatsApp, email and SMS, books appointments, and shows which ads bring sales.

Businesses that sell through enquiries: clinics and med spas, real estate, education and study abroad, home and local services, online shops with cash on delivery, and the agencies that run their ads. Any other business that sells through enquiries can start from the general setup.

You connect website forms, Google Ads, WordPress and spreadsheets yourself, each with copy-and-paste steps and a test button. While Meta’s review of Arraxis is in progress, our team connects Facebook lead ads and WhatsApp with you. Your workspace starts with a pipeline, services and message templates for your industry.

No. Each connection has copy-and-paste steps and a test button, and WordPress sites get a plugin.

Yes. Our team can connect your lead sources and WhatsApp and install your automations with you. Book a demo to talk it through.

Yes. Import CSV or Excel files (up to 20,000 rows per file) and match the columns. Choose how to handle duplicates and whether old leads should trigger messages. You can undo an import.

All of these, on every plan:

• Facebook and Instagram lead ads
• Google Ads lead forms
• Any website form (Contact Form 7, WPForms, Elementor, Gravity Forms and more)
• WordPress, with the Arraxis plugin
• Shopify contact form
• Google Forms and Google Sheets
• Arraxis forms and booking page
• CSV and Excel import
• The Arraxis API

Usually within seconds of the form being sent.

Yes. Zapier, Make or any tool that can send a webhook can create leads, and Arraxis can tell your other apps when things happen.

No, only your store’s contact form. For cash-on-delivery confirmation, send orders through Zapier, Make or a webhook, or add them in Arraxis.

When the same person enquires again, it is added to their open lead as "Enquired again" and the owner is told. Duplicates can be merged.

Yes. Developers get an API with keys and scopes, webhooks for lead and appointment events, and public docs.

Through Meta’s official WhatsApp Business Platform. While Meta’s review of Arraxis is in progress, our team connects your number with you. If your number is on the WhatsApp Business app, it can keep working side by side where Meta supports this.

Meta bills your own card directly, and Arraxis adds nothing. Under Meta’s current pricing, replies within 24 hours of the customer’s last message are free; template messages are charged by Meta per country. Arraxis shows the cost of each message.

Arraxis follows Meta’s rules: it messages only people who gave permission, uses Meta-approved templates, sends at most 3 automated messages per lead per day, keeps quiet hours from 9 pm to 9 am by default, and stops when the customer replies. Your content and opt-ins remain your responsibility.

From Arraxis’s sending service under your business name, with bounce and complaint handling and unsubscribe links on campaigns. Customer replies go to your own email address.

Text messages use your own Twilio account, which bills the texts directly. In the US, business texting needs a registered 10DLC campaign or a verified toll-free number.

You need a Meta business account (you can create one while connecting), a phone number that can receive a verification code, and a card in Meta for message costs. Meta approves the wording of template messages: it usually answers within a few hours and can take up to 24.

While Meta’s review of Arraxis is in progress, our team connects WhatsApp with you. If your number is on the WhatsApp Business app, it can keep working side by side where Meta supports this.

Yes. Email and SMS campaigns (on Growth and Suite) go to a group of up to 20,000 people, and WhatsApp template broadcasts go to up to 500 leads at a time.

Ready-written follow-ups for your industry, such as welcome, no-reply follow-up, missed-appointment win-back, review requests and cash-on-delivery confirmation. Preview them, fill in your links, and switch them on.

Yes. Run a test on a sample lead and send the messages to your own phone. Nothing is sent to customers.

On Growth and Suite:

• Summarises each lead’s conversation.
• Drafts replies in the customer’s language.
• Scores leads Hot, Warm, Cold or Junk, with reasons.
• Writes personal automation messages.

Only the AI receptionist (on Suite), and only after you switch it on. It starts in practice mode and always says it’s an AI. Suggested replies are drafts a person sends.

Only what each task needs. Phone numbers, email addresses, payment details and staff notes are never sent to the AI provider. Customers can opt out by writing "No AI".

The app is in English. AI replies are written in whatever language the customer writes in.

It answers calls on your number from your information, saves the caller as a lead, books appointments, and creates a call-back task when a person is needed. Monthly minute limits keep costs predictable. Live transfer to a person is coming.

Yes. 14 days with the full features of the plan you choose, and no card needed.

No. Instead there is a full-featured 14-day trial and a 14-day money-back guarantee on your first payment.

Your workspace becomes read-only and automations pause until you choose a plan. Nothing is deleted for 60 days.

Any time. Upgrades apply at once; cancellation applies at the end of the period you paid for.

Yes. If Arraxis isn’t right for you, ask within 14 days of your first payment for a full refund of it.

No setup or hidden fees. WhatsApp, SMS and phone carriers bill you directly at cost, and Arraxis adds no markup.

No. Each plan includes users: 3 on Starter, 5 on Growth and 10 on Suite. Extra users are $9, $12 or $15 a month each.

Pay for 10 months and get 12: yearly billing gives you 2 months free.

No. You pay monthly or yearly, with no minimum term beyond the period you paid for. Cancel any time, and the cancellation applies at the end of that period.

Prices are in US dollars. You pay by card at checkout inside the app. Taxes may be added depending on your country.

You do. Export your leads any time; on request we delete your workspace.

Arraxis protects it with:

• Encrypted connections.
• Hashed passwords.
• Encrypted connection keys.
• Each business’s data separated at the database level.
• Roles that limit what each person sees.

Arraxis does not sign HIPAA business associate agreements, so don’t store medical records in it. For GDPR, we support data export and deletion requests and can work with you on a data processing agreement.

On managed cloud infrastructure. Our sub-processors page lists every provider we use.

Yes, in your phone’s browser today. An installable app is coming.

Yes. One login can switch between client workspaces, and the Agency plan includes 5 client businesses.

Not yet. It is on our roadmap.