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Arraxis for online shops & cash on delivery

Confirm every order on WhatsApp.

Ask every cash-on-delivery order to confirm with one tap, tell customers when their order is on its way, and invite them to order again.

Start free trialBook a demo
  • 14 days free
  • No card
  • Cancel anytime

Illustration with sample data

ready-made automations
6
pipeline stages in your words
6
lead sources for online shops
ShopifyWebsite formsZapier & MakeWhatsApp

Sound familiar?

What costs online shops sales, and how it stops.

The same three things come up again and again. Here is what Arraxis does about each one, every day, without anyone having to remember.

  1. 01The problem

    Fake and impulse orders

    Unconfirmed cash-on-delivery orders get refused at the door and cost you shipping.

    With Arraxis

    Every cash-on-delivery order is asked to confirm with one tap, before you ship.

  2. 02The problem

    Calling every order takes hours

    Your team phones customers one by one to confirm.

    With Arraxis

    Customers answer with a button, and Arraxis marks the order for you.

  3. 03The problem

    One-time buyers

    Customers rarely come back unless you invite them.

    With Arraxis

    30 days after delivery, customers are invited to order again.

An online shop owner checks her phone beside a stack of blue parcels.

Ready on day one

Pick online shops at signup. The rest is already set up.

Your workspace starts in your words, with your stages, your services and the follow-ups that matter in your trade. Change any of it later.

  • Your pipeline, in your wordsNew Lead → Not Reached → Call Back → Order Placed → Delivered → Converted
  • 6 ready-made automationsPreview each one, add your links, test it on your own phone, then switch it on.
  • Your first welcome messageReady for WhatsApp. Arraxis sends it to Meta for approval for you.
  • Your confirmation rate reportSee how many orders were confirmed, cancelled or never answered.

Ready-made automations

Follow-ups for online shops, already written.

Pick one to see exactly what it does. Each one stops by itself when the customer replies or books.

Starter runs up to 3 automations at once. Growth and Suite run them all. See plans

Confirm cash-on-delivery orders

On

Asks every new cash-on-delivery order to confirm on WhatsApp with one tap, reminds them once, then gives your team a call task.

WhenTag “New order” addedFrom your store, or added by your team
SendOrder confirmationButtons: Confirm order · Cancel order
Wait 2 hours
SendOne reminderIf they have not answered
Wait 4 hours
TaskCall task to confirm the order

Stops when the customer answers. Never sent in quiet hours.

Quiet hours 9 pm to 9 amOnly people who opted inSend a test to my phone
Illustration of the automation screen. Steps follow the ready-made automation.

Your pipeline

Every stage, in your words.

From the first enquiry to the next order, every lead has a stage, and every stage has a next step. Rename any of them whenever you like.

  1. New Lead

    Orders arrive from your store by webhook, or your team adds them.

  2. Not Reached

    No answer to the confirmation? One reminder, then a call task.

  3. Call Back

    Your team calls the customers who did not confirm.

  4. Order Placed

    The customer taps Confirm order, and the order is marked confirmed.

  5. Delivered

    Two days after delivery, ask how it went and invite a Google review.

  6. Converted

    30 days later, invite the customer to order again.

Arraxis Receptionist · Suite plan

Answers shoppers at midnight.

The AI receptionist answers WhatsApp messages and phone calls from your own products, prices and FAQs. Every call creates a lead.

  • Answers from your own words and prices
  • Answers calls as well as WhatsApp
  • Hands chats to your team, or sets a call-back
  • Always says it’s an AI
See how it worksTry Suite free

Included in Suite, with 100 phone minutes a month.

Willow & Co.

WhatsApp · AI receptionist

Is the linen set still in stock? Can I pay cash on delivery?
AI receptionistHi Hina, I’m Willow & Co.’s AI assistant. Yes, it’s in stock, and cash on delivery is available. Shall I send you the link to order?
Yes please
AI receptionistHere it is. We’ll ask you to confirm the order on WhatsApp before we send it out.
  • Question answered
  • Lead created
  • Order link sent

Illustration with a sample chat

The number that matters

Know your confirmation rate.

See how many orders were confirmed, cancelled or never answered. Next to your ad spend, so you know which ads pay for themselves.

See reports

Good to know

  • Orders reach Arraxis from your store or form by webhook (directly, or through Zapier or Make), or your team adds them. Shopify order sync is not included; the Shopify integration covers your store’s contact form.
Illustration with sample data

Quick maths

What is one more order worth to you?

Move the two sliders to match your business. The rest is simple arithmetic.

400
103,000
$45
$5$500

Your two numbers only. No assumptions about how many you will win: that part is up to you.

Every 1% of your orders won back

Every 1% of your orders won back is worth $180 a month.

a month in extra orders

Arraxis Growth is $79 a month.

It pays for itself with 2 extra orders a month.

Try it free for 14 daysFull estimate

FAQ

Questions from online shops.

More in the full FAQ and the help centre.

Does it connect to Shopify orders?

Not directly. Arraxis connects to your Shopify contact form. Send orders by webhook (or through Zapier or Make), or add them in Arraxis.

How do the Confirm and Cancel buttons work?

The order confirmation is a WhatsApp template with two buttons. When the customer taps one, Arraxis marks the order and tells your team.

Who pays for the WhatsApp messages?

Meta bills your own card directly, at Meta’s prices for your country. Arraxis adds no markup.

Other industries

Set up for how they sell, too.

All industries

Growth, accounted for.

Your next order is on its way. Confirm it.

Your workspace comes ready for online shops. Try everything free for 14 days.

Start free trialBook a demo
  • 14 days free
  • No card needed
  • Cancel anytime